Customer Service Policy

Our goal is to make shopping with us simple and to resolve questions quickly. This policy explains how to reach us and what you can expect when you do.

How to Reach Us

All customer service requests are handled through the Contact page on our website. Messages sent there go directly to our team, and using this channel helps us find your order details quickly and respond accurately.

Response Times

We aim to reply to every message within 24-48 hours. During busy periods, such as sales events or holidays, responses may take a little longer. Messages are answered in the order they are received.

Support Hours

Our support team monitors messages on business days. Requests received outside of business days are handled on the next business day, and we appreciate your patience.

Order and Shipping Questions

If you have a question about an order, please include your order number so we can look it up right away. Orders are processed within 1-3 business days, and standard delivery takes approximately 6-12 business days. Shipping is free on all orders, and applicable duties and taxes are already included at checkout.

Returns and Refunds

Most items can be returned within 60 calendar days of delivery, and refunds are issued within 5-10 business days once the return is received and inspected. For the full details, please review our Refund & Return Policy. All prices and refunds are handled in USD.

Our Promise

If something goes wrong with an order, we will work with you to make it right. We will explain the options available, follow up until your request is resolved, and treat every customer with respect.